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Cookie Policy (ZA)

Cookie Policy (ZA)Nic Nosworthy2024-04-08T16:16:10+02:00

This Cookie Policy was last updated on December 8, 2023 and applies to citizens and legal permanent residents of South Africa.

1. Introduction

Our website, https://diligence-on-call.co.za (hereinafter: "the website") uses cookies and other related technologies (for convenience all technologies are referred to as "cookies"). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

2. What are cookies?

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

3. What are scripts?

A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

4. What is a web beacon?

A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

5. Cookies

5.1 Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.

5.2 Statistics cookies

We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.

5.3 Marketing/Tracking cookies

Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

5.4 Social media

On our website, we have included content from Facebook, X (Formerly Twitter), LinkedIn and Instagram to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Facebook, X (Formerly Twitter), LinkedIn and Instagram. This content is embedded with code derived from Facebook, X (Formerly Twitter), LinkedIn and Instagram and places cookies. This content might store and process certain information for personalized advertising.

Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymized as much as possible. Facebook, X (Formerly Twitter), LinkedIn and Instagram are located in the United States.

6. Placed cookies

Google reCAPTCHA

Functional, Marketing

Usage

We use Google reCAPTCHA for spam prevention. Read more about Google reCAPTCHA

Sharing data

For more information, please read the Google reCAPTCHA Privacy Statement.

Functional

Name
_grecaptcha
Expiration
6 months
Function
Provide spam protection

Marketing

Name
rc::c
Expiration
session
Function
Read and filter requests from bots
Name
rc::b
Expiration
session
Function
Read and filter requests from bots
Name
rc::a
Expiration
persistent
Function
Read and filter requests from bots

WordPress

Functional

Usage

We use WordPress for website development. Read more about WordPress

Sharing data

This data is not shared with third parties.

Functional

Name
wpEmojiSettingsSupports
Expiration
session
Function
Store browser details
Name
wordpress_test_cookie
Expiration
session
Function
Read if cookies can be placed
Name
wp-settings-*
Expiration
persistent
Function
Store user preferences
Name
wp-settings-time-*
Expiration
1 year
Function
Store user preferences
Name
wordpress_logged_in_*
Expiration
persistent
Function
Store logged in users

Complianz

Functional

Usage

We use Complianz for cookie consent management. Read more about Complianz

Sharing data

This data is not shared with third parties. For more information, please read the Complianz Privacy Statement.

Functional

Name
cmplz_policy_id
Expiration
365 days
Function
Store accepted cookie policy ID

Google Adsense

Marketing

Usage

We use Google Adsense for showing advertisements. Read more about Google Adsense

Sharing data

For more information, please read the Google Adsense Privacy Statement.

Marketing

Name
_gcl_au
Expiration
persistent
Function
Store and track conversions
Name
google_adsense_settings
Expiration
persistent
Function
Provide ad delivery or retargeting

Google Analytics

Statistics, Functional

Usage

We use Google Analytics for website statistics. Read more about Google Analytics

Sharing data

For more information, please read the Google Analytics Privacy Statement.

Statistics

Name
_ga
Expiration
2 years
Function
Store and count pageviews
Name
_gid
Expiration
1 day
Function
Store and count pageviews

Functional

Name
_gat_UA-*
Expiration
session
Function
Provide technical monitoring

Google Fonts

Marketing

Usage

We use Google Fonts for display of webfonts. Read more about Google Fonts

Sharing data

For more information, please read the Google Fonts Privacy Statement.

Marketing

Name
Google Fonts API
Expiration
expires immediately
Function
Read user IP address

Facebook

Marketing, Functional

Usage

We use Facebook for display of recent social posts and/or social share buttons. Read more about Facebook

Sharing data

For more information, please read the Facebook Privacy Statement.

Marketing

Name
_fbc
Expiration
2 years
Function
Store last visit
Name
fbm*
Expiration
1 year
Function
Store account details
Name
xs
Expiration
3 months
Function
Store a unique session ID
Name
fr
Expiration
3 months
Function
Provide ad delivery or retargeting
Name
act
Expiration
90 days
Function
Store logged in users
Name
_fbp
Expiration
3 months
Function
Store and track visits across websites
Name
datr
Expiration
2 years
Function
Provide fraud prevention
Name
c_user
Expiration
30 days
Function
Store a unique user ID
Name
sb
Expiration
2 years
Function
Store browser details
Name
*_fbm_
Expiration
1 year
Function
Store account details

Functional

Name
wd
Expiration
1 week
Function
Read screen resolution
Name
csm
Expiration
90 days
Function
Provide fraud prevention
Name
actppresence
Expiration
session
Function
Store and track if the browser tab is active

Twitter

Functional, Marketing

Usage

We use Twitter for display of recent social posts and/or social share buttons. Read more about Twitter

Sharing data

For more information, please read the Twitter Privacy Statement.

Functional

Name
local_storage_support_test
Expiration
persistent
Function
Provide load balancing functionality

Marketing

Name
metrics_token
Expiration
persistent
Function
Store if the user has seen embedded content

LinkedIn

Functional, Marketing, Statistics, Preferences

Usage

We use LinkedIn for display of recent social posts and/or social share buttons. Read more about LinkedIn

Sharing data

For more information, please read the LinkedIn Privacy Statement.

Functional

Name
sdsc
Expiration
session
Function
Provide load balancing functionality
Name
li_gc
Expiration
6 months
Function
Store cookie consent preferences
Name
BizographicsOptOut
Expiration
10 years
Function
Store privacy preferences

Marketing

Name
lms_ads
Expiration
30 days
Function
Store and track visits across websites
Name
_guid
Expiration
90 days
Function
Store and track a visitor's identity
Name
li-oatml
Expiration
1 month
Function
Provide ad delivery or retargeting
Name
li_sugr
Expiration
90 days
Function
Store and track a visitor's identity
Name
UserMatchHistory
Expiration
30 days
Function
Provide ad delivery or retargeting

Statistics

Name
lms_analytics
Expiration
30 days
Function
Store and track a visitor's identity
Name
AnalyticsSyncHistory
Expiration
30 days
Function
Store and track visits across websites

Preferences

Name
li_alerts
Expiration
1 year
Function
Store if a message has been shown
Name
bcookie
Expiration
1 year
Function
Store browser details
Name
lidc
Expiration
1 day
Function
Provide load balancing functionality
Name
bscookie
Expiration
1 year
Function
Store logged in users

Google Maps

Marketing

Usage

We use Google Maps for maps display. Read more about Google Maps

Sharing data

For more information, please read the Google Maps Privacy Statement.

Marketing

Name
Google Maps API
Expiration
expires immediately
Function
Read user IP address

Miscellaneous

Purpose pending investigation

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
__mp_opt_in_out_*
Expiration
Function
Name
wpfssl_upsell_shown
Expiration
Function
Name
_ga_0RJB6VDGLC
Expiration
Function
Name
cmplz_consented_services
Expiration
365 days
Function
Name
cmplz_marketing
Expiration
365 days
Function
Name
cmplz_statistics
Expiration
365 days
Function
Name
cmplz_preferences
Expiration
365 days
Function
Name
cmplz_functional
Expiration
365 days
Function
Name
cmplz_banner-status
Expiration
365 days
Function
Name
adobeCleanFontAdded
Expiration
Function
Name
_gcl_ls
Expiration
Function
Name
wp_lang
Expiration
Function

7. Consent

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on "Save preferences", you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

7.1 Manage your consent settings

You have loaded the Cookie Policy without javascript support. On AMP, you can use the manage consent button on the bottom of the page.

8. Enabling/disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.

9. Your rights with respect to personal data

You have the following rights with respect to your personal data:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the Information Regulator South Africa: P.O Box 31533, Braamfontein, Johannesburg, 2017 Complaints email: complaints.IR@justice.gov.za

10. Contact details

For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:

Diligence On Call
Alpine Crescent,
Helderberg Rural, Somerset West,
Western Cape, 7130

South Africa
Website: https://diligence-on-call.co.za
Email: hello@ex.comdiligence-on-call.co.za
Phone number: 0820709673

This Cookie Policy was synchronized with cookiedatabase.org on April 8, 2024.

© Copyright 2019 -    |   Powered by Any Time Proofreading   |   Please read our: Terms of Service   |   Bank Details
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BANK DETAILS

Account Holder: DM Sao Joao

Bank: Nedbank

Account No: 1046509950

Branch No: 198765

TERMS OF SERVICE

  1. Introduction 
  • Words importing any one gender includes the other gender, the singular includes the plural and vice versa;
  • Reference to a natural person includes juristic persons and vice versa;
  • Any word or phrase in the SLA as defined in any clause, that word or phrase shall bear the same meaning wherever used in the SLA; and
  • The Company may change these terms at our sole discretion at any time. When changes are made, we will update the version and date of this document and we trust that you have reviewed and agree to the terms of service by continuing to utilise our services.

 

  1. Scope of Services 
  • The Company is a transport and personal assistance organisation which provides the Client upon his/her request with the arranged and scheduled service; and
  • The Company provides transportation and personal assistance services (to varying degrees) to its Clients.

 

  1. Client Warranties 

By consenting to this Agreement, the Client hereby warrants that:

  • They are 18 (eighteen) years or older;
  • They have the required authority to enter into this agreement;
  • They are authorised to enter this agreement on behalf of another natural or legal person;
  • They are legally authorised to represent anyone they have listed as a dependent upon the application for the services offered;
  • They have provided all the relevant information required by the Company to commence the provision of the service; and
  • They are the legal guardian or parent or have the consent of the legal guardian or parent of the dependents listed by them.

 

  1. Company Warranties 

The Company warrants that:

  • It is legally entitled to render the services offered and as requested by the Client;
  • It has and will continue to meet all its legal obligations during the period in which it offers the services;
  • The vehicles utilised as part of the service will be maintained as legally required, with a minimum of one maintenance service per annum;
  • No passenger under the weight of 25 kg will be transported without a car/booster seat, which is to be provided by the Client;
  • The Company will only utilise your personal information for the purposes of providing the services;
  • The Company will not provide your personal information to a third party except where required to do so by law; and
  • The Company will take all reasonable steps to ensure that your personal information is adequately stored and protected.

 

  1. Liability and Indemnification 
  • The Company is not liable for any loss or damage of any kind, whether direct, indirect or consequential, or any expense of any nature, which may be suffered by you (The Client) or any other third party, which arises directly or indirectly from your use of this website and/or its content and/or the services provided by us or your inability to access the website, even where we are expressly advised thereof, except where such losses or damages are caused due to gross negligence or fraudulent actions by the Company;
  • The Company makes no representations or warranties of any kind, whether expressed or implied, through the content contained on this website and does not warrant that the website functions will be uninterrupted or error-free or that it is free from any viruses or other harmful components;
  • The Client hereby indemnifies the Company, its owners, directors, employees and representatives from and against any loss or damage of any kind, whether direct, indirect or consequential, or any expense of any nature suffered or liability incurred in respect of any third party, that arise from your use of this website and/or the services provided for herein;
  • The Company indemnifies the Client against any claims of the Regional Services Council, Workmen’s Compensation Board, Unemployment Insurance Commissioner, Bargaining Council, and other statutory Client obligations; and
  • The Company indemnifies the Client against any claims of the South African Revenue Services and herewith accept, as a service provider, the direct responsibility and obligation with regard to personal tax, tax concessions, and/or VAT.

 

  1. Service Logs 
  • All service sessions required by the Client must be communicated in an email/SMS/WhatsApp and must include all the required information as set out in the Let’s Work Together form, every dependent to be included in the service session, correct start and end locations and times, and special notes to be taken into account. Additional stops between the start and end locations must be listed; and
  • No service will be provided unless the request is confirmed in writing via email/SMS/WhatsApp.

 

  1. Car Seats 
  • Due to personal preference and for safety and hygienic reasons, the Company will not provide child car seats. It is the Client’s responsibility to provide the Company with the appropriate baby seat/booster for their child.

 

  1. Wheelchairs 
  • Clients using wheelchairs will be required to arrange for someone to assist them in placing the wheelchair in the vehicle after they have assisted the Client into the car and arrange for someone to be present on arrival at the drop-off destination to assist with removing the wheelchair from the vehicle and assisting the Client to be placed therein. The Company is not responsible for any personal care assistance, nursing, carrying, lifting, cleaning, and the like.

 

  1. Service Logs 
  • The Company will keep accurate records of all services provided by logging all trips, sitting, personal assistance, exercise, and/or services at the time that these occur, according to the rules set out by the Company and agreed to by the Company.

 

  1. Fees 
  • Both parties acknowledge and agree to the fees payable to the Company for the performance of the services, at the rates as agreed upon between the Company and the Client. The agreed rates are subject to change according to guidelines by the Company;
  • The Client agrees to pay the Company according to records kept by us, as logged electronically, and according to the payment terms set out by the Company and agreed to by the Client;
  • Full payment of the quote is required prior to utilisation of the service. Payment to be made via eft into the bank account set out in this clause and proof of payment emailed to hello@diligence-on-call.co.za before the service will commence;
  • Bank details: DM Sao Joao, Nedbank, Account No: 1046509950, Branch No: 198765
  • Fees vary based on the rates negotiated between the Company and the Client, as well as the fuel rates agreed upon;
  • The Company may, at its discretion, suspend all services until such time as payment has been received; and
  • In the event of a dispute, the Client is liable for the fees charged by the Company, unless the Company is notified of the dispute via email at hello@diligence-on-call.co.za, within 72 (seventy-two) hours of the service being logged;
  • In the event that the service booked runs beyond the invoiced rate or further services are requested during the running of the service, those fees will be invoiced for after provision of the service and payment is due within 5 (five) working days from date of invoice; and
  • Client accounts that are outstanding for 30 (thirty) days or more will be handed over for legal collections, subject to our discretion. The discretion used by the Company does not constitute acceptance or a waiver of terms. In the event of your payment default, you accept that you will be liable for all legal fees on the scale of attorney and own Client.

 

  1. Termination 
  • Clients who book a month or more in advance for repeat services may terminate the contractual agreement with the Company by providing 30 days’ written notice via email to the Company. Failure by the Client to supply sufficient notice of termination as per above will result in the Client being liable to compensate the Company for one month’s fees, calculated at the same rate as the average monthly fees of the past 3 (three) months;
  • The Company may terminate the contractual agreement with the Client by providing 30 (thirty) days written notice. Failure by the Company to supply notice of termination as per above will result in the Company being liable to compensate the Client for the inconvenience caused and financial loss, at a rate equal to 30 (thirty) days charged rate by the Company at the time of termination; and
  • In the event of any breach of this contract by either party, or the failure by either party to abide by the standard rules and terms of the Company, to which both parties agreed to, then either party hereto may terminate all services with immediate effect, confirmed in writing, without any obligation to the breaching party.

 

  1. Entire Agreement and Variations 
  • This Service Level Agreement constitutes the entire Service Level Agreement between the parties. No variation or amendment of the Service Level Agreement shall be valid or binding upon the parties unless such variation or amendment shall be reduced to writing and signed by both parties.

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